A nursing home in Canfield, Ohio, has been accused of lying to the family of a 75-year-old woman about a “worsening” Stage 4 pressure ulcer that she later died from, according to a lawsuit.

Judy Marsh’s family is suing Windsor House at Canfield for allegedly not taking care of their loved one amid her declining health.

The family claimed that staff had been “encouraging” Marsh to turn and reposition herself in bed while “not actually turning her,” despite it being “required” to reposition her every two hours, according to her family’s legal complaint viewed by Us Weekly.

Additionally, the family claimed that staff refused to change her soiled diapers.

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Marsh was placed in the facility in December 2024 at the recommendation of her physicians after she spent 11 days in the hospital for pneumonia. “She had no pressure wounds on her body at that time,” the complaint claimed.

She died in April 2025, with her cause of death being “sepsis due to decubitus wounds” and E. coli in her pelvic bones. Both were exposed by a Stage 4 pressure ulcer that led to a difficult infection of the bone called osteomyelitis, according to the complaint.

“Judy suffered from Multiple Sclerosis causing her to be generally weak, and Windsor House at Canfield documented she had very limited ability to reposition her body and needed assistance turning and repositioning,” the complaint stated. “The treatment records show that Windsor House at Canfield relied on encouraging Judy to turn and reposition in bed … not actually turning her.”

The family claimed that staff at Windsor House allegedly failed to consistently follow the orders of Marsh’s physicians, and they alleged that nurses performed “wildly inaccurate skin observations and assessment.”

The lawsuit also claimed that nurses reported there were “no open areas” on her skin despite there being “large pressure wounds” on her buttocks.

The family went on to allege that Windsor House “also continued to fail to timely change Judy’s adult diapers when they were soiled, leaving her skin exposed to urine and feces which rested directly on the open wounds on her buttock, causing worsening breakdown.”

Marsh developed “leathery scab-like tissue” on top of her wounds, which deteriorated over time and led to the Stage 4 ulcer that “tunneled deep” into her buttocks and pelvis. This ultimately led to bone being exposed on her sacrum and gluteal muscles.

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“Windsor House at Canfield had been telling Judy’s family that the pressure wound was improving with treatment when in fact, as can be seen from the photographs of the wound, it was steadily worsening to the point where it became a full-thickness Stage 4 pressure wound,” the complaint concluded.

According to the complaint, Marsh’s family said she suffered a “continuous decline” until she died. They claimed that she refused to eat and became “almost unarousable.”

“This case reflects an avoidable and incomprehensible breakdown in basic care,” said attorney Michael Hill, who represents the family, in a statement. “Our complaint alleges that a profit-driven business model led to chronic understaffing, and that Judy Marsh paid for that corporate decision with her life.”

Windsor House did not immediately respond to Us Weekly’s request for comment.